Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at oceanwild24@gmail.com. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at oceanwild24@gmail.com.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items.

 

RETURNS FEES

 

The risks and costs of returns are the exclusive responsibility of the Buyer, including any extra customs costs.

The value of the return costs corresponds to the real value of the initial shipping costs.

 

 

Exchanges

we do not do exchanges.

 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.